Reference

Terms That Cover How We Work Together

These terms set out what you agree to when you open and use your lebah555 account — from how deposits through DANA, OVO, and GoPay are handled to how we manage access, eligibility, and any disputes that come up.

Account eligibility appliesDANA · OVO · GoPay coveredAccess subject to local lawFair-use policy in effect
lebah555 Terms That Cover How We Work Together
CONTACT US DIRECTLY

Reach Us About These Terms

If any part of these terms raises a question or you need to report a terms-related issue with your account, our support team handles queries in English for Indonesia. You can reach us through live chat directly from the lobby, or send a message through the account help centre. We aim to respond to account and policy queries as quickly as the queue allows — most straightforward questions get a reply within one business session.

Team online

Live Chat

Access live chat from inside your logged-in lobby. It is the quickest path for account terms questions, wallet disputes, or access issues during an active session.

Account Help Centre

Submit a written query through the help centre if your question covers policy details, verification steps, or a terms change you need explained before acting.

Email Support

For formal terms disputes or documentation requests tied to your account history, email support gives you a written record of the exchange and our response.

HOW WE HANDLE YOUR DATA

Security, Privacy and Account Integrity

We take your account data seriously. Passwords are stored with one-way hashing and your session is protected with SSL encryption across every page of the lobby. We do not share your personal information with third parties outside of what is required to process your DANA, OVO, or GoPay transactions and to meet any legal obligations that apply in your eligible region. You can request a summary of the data we hold on your account by contacting support — requests are handled within the timeframe local law sets out.

SSL Encryption

Every page of the lobby, from login through to cashier, runs over SSL. Your session data and wallet details are not exposed in transit at any point.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. You can ask what we hold at any time.

Wallet Verification

DANA, OVO, and GoPay wallet details linked to your account are verified against your registered identity before any withdrawal is processed, protecting your funds.

Account Access Requests

To update your registered details, close your account, or request a copy of your data, contact support through the help centre with your account number ready.

Common Questions About Our Terms

These are the questions we get most often about how our terms work. If yours is not here, live chat or the help centre has you covered.

These terms apply to anyone who opens an account on lebah555. Access and eligibility depend on where you are and what local law permits in your region.

We can update the terms and will communicate material changes through your registered account channel. Using the lobby after an update means you accept the revised version.

Withdrawals are held until wallet identity is confirmed. If your registered DANA, OVO, or GoPay wallet does not match your account identity, our team will contact you to resolve it.

Contact support through the help centre with your account number. We handle data requests within the timeframe that local law in your eligible region requires.

Duplicate accounts, fraudulent deposit activity, or using the lobby in a way that breaches fair-use rules are the main grounds. We will contact you before a final decision where possible.

Send a closure request through the help centre or email support. Include your account number so the team can verify your identity and process the request promptly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.